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(This policy applies to the accommodation aspect of the Service Apartments activities*)
Capella Hospitality and Services Pvt Ltd (d/b/a as "The Peacock Suites" are dedicated to protecting your privacy and safeguarding your personally identifiable information. Capella Hospitality and Services Pvt Ltd is committed to using our customers' information in a responsible manner. We are committed to respecting your privacy and adhering to the principles of applicable data protection and privacy laws.
This Privacy Statement is an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our web sites and during your relationship with us. The information outlined below will assist you in making informed decisions while doing business with The Peacock Suites.
In order to provide multiple access points to the services and products we offer, Capella Hospitality and Services Pvt Ltd. operates directly, or through its affiliates or service providers, many web sites, including italy.thepeacocksuites.com, where you will find The Peacock Suites content or The Peacock Suites tools and services. Any one of these web sites may ask for and collect personally identifiable information in order to enhance your experience and provide you with relevant information.
The Peacock Suites is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites and services. The Peacock Suites collects information about our customers and visitors to our web sites so that we can provide an experience that is responsive to our customers' and visitors' needs.
Method of Collection of Information
Capella Hospitality and Services Pvt Ltd does not collect personally identifiable information when you browse the Capella web sites unless you voluntarily and knowingly provide such information to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Capella web sites.
When we do need to collect personally identifiable information from you, we will ask you, to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our properties, we will ask you for information such as name, address, telephone number, email address, credit card number and apartment preference to process your reservation. We may collect this information directly from you by telephone, fax, email, upon completion of an application, or through your use of our web sites.
We endeavor to collect information only with your knowledge and with your permission if necessary.
Types of Information
The types of personally identifiable information that we collect may include your name, home, work and email addresses, telephone and fax numbers, credit card information.
You may be offered the choice not to submit your personal information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.
Use of Information
Capella Hospitality and Services Pvt Ltd will never sell your information to third parties or allow its use in any manner except with the purpose to ensure and promote the business relationship that you wish to establish with Capella Hospitality and Services Pvt Ltd .
Capella Hospitality and Services Pvt Ltd may disclose your information to others with that purpose in the following ways:
• when we have received your consent to do so;
• in the event Capella Hospitality and Services Pvt Ltd is merged with or acquired by another company;
• to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our web site properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order; or
• in case of emergency such as to safeguard the life, health, or property of an individual.
If information is shared as mentioned above, we will limit the scope of information that is furnished to the amount necessary for the performance of the specific function. We may confirm personal information you provide us on applications and forms, with third parties, such as your bank, employer, credit agencies, and other businesses where you have an account or a credit card. Unless otherwise precluded by legal process, we require third parties to protect your personally identifiable information and abide by applicable privacy laws and regulations.
Use of Email
We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:
• send you pre-arrival confirmation details;
• notify you about special offers and promotions;
• send you copies of your bills when you request them
Consent
As part of our commitment to keep you informed, we may contact you via mail, email, telephone, or by other means to confirm your departure date, ensure your customer satisfaction, notify you of new Capella Hospitality and Services Pvt Ltd products and services, or upcoming Capella special offers, events, enhancements, or other relevant information that may be of interest to you. We may offer you the option to decline any or all of these communications by following the directions included in our emails or other communications, or by contacting Capella Hospitality and Services Pvt Ltd directly.
Capella Hospitality and Services Pvt Ltd strives to keep all our customers and visitors informed and equally able to take advantage of the benefits offered by Capella Hospitality and Services Pvt Ltd and its strategic marketing partners. However, if you reside outside of the United States, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.
In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, Capella Hospitality and Services Pvt Ltd may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.
Data Transfers across International Borders
The nature of our business and our operations may require us to transfer your information, including personally identifiable information, to other group companies, properties, centers of operations, data centers, or service providers that may be located in countries outside of your own. Although the data protection and other laws of these various countries may not be as comprehensive as those in your own country, Capella Hospitality and Services Pvt Ltd will take appropriate steps to ensure that your personally identifiable information is protected and handled as described in this Privacy Statement.
Access
It is Capella Hospitality and Services Pvt Ltd's intent and one of our missions to keep your personal information accurate, complete, and up to date for the purposes for which it is used. You can help us ensure that your contact information and preferences are accurate and complete, you can contact us with the request to correct, update, delete or deactivate it either by emailing our us or by contacting us by telephone or postal mail at the contact information listed below. Please provide your full name and street address and telephone number on your request.
To update or change your information or to opt-out of receiving marketing material:
1) Follow directions on a marketing e-mail or direct mail communication from us, or
2) Call 1.202 552 1606 , or
3) Send an email with your current contact information, or
4) Send a request with your current contact information to:
Capella Hospitality and Services Pvt Ltd
Attn: Marketing Department
14131 Robert Paris Ct
Chantilly, VA 20151
Capella Hospitality will take reasonable steps to implement your request to opt out. However, please note that due to production and mailing timelines, it may take around six weeks to make the requested change and, until that change takes effect, you may still receive promotional information from us.
Although we will make no more marketing use of information you have asked to be deleted, occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements.
Security
Capella Hospitality and Services Pvt Ltd recognizes the importance of information security, and is constantly reviewing and enhancing all technical, physical, and logical security rules and procedures. After information reaches Capella Hospitality and Services Pvt Ltd , it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of Capella. All Capella owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although "guaranteed security" does not exist either on or off the internet, we safeguard your information using both procedural and technical safeguards, including VeriSign Secure Server ID. The use of VeriSign's services allows for the use of Secure Sockets Layer (SSL), an encryption method used to help protect your data from interception and hacking while in transit.
Cookies
Capella Hospitality and Services Pvt Ltd may use cookies, pixel tags or Web beacons to obtain information while visiting our web sites.
A cookie is a very small text file that is sent to your browser from a Web server and stored on your computer's hard drive. It assigns the computer with a unique identifier, which in turn, becomes your identification card whenever you return to a Capella web site.
Cookies are designed to save you time because they help us provide a customized experience tailored just for you without having to remind us of your preferences each time you return to our web sites. Capella cookies are not designed to damage your files, nor can they read information from other files on your computer hard drive.
Cookies also help us provide a personalized online experience in the following ways:
• they remember your user name and password for future visits so log-in is easier and faster;
• they ensure you are provided with the appropriate frames and content;
• they ensure you obtain all requested information; and
• they help us deliver communications that are relevant and responsive to your interests and location.
Capella cookies are limited to our web sites only, and are not designed to follow you when traveling on the internet after leaving Capella's web sites. We track the usage of our web sites in order to better meet your needs and to help make it easier for you to find information in the future. Please note that in addition to Capella cookies, various third parties may also place cookies on your computer's hard drive. Capella Hospitality and Services Pvt Ltd is not responsible for the presence or absence of third party cookies, or for the technological capabilities or practices employed by third parties in connection with third party cookies.
If you would prefer not to have the benefits of cookies, your internet browser or other third party software on your workstation can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) you are prompted to accept or reject cookies on an individual basis; or (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your Web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our web sites and our ability to recognize your browser from one visit to the next.
Web Beacons
Capella also uses pixel tags, sometimes called Web beacons, to count how many people visit certain Web pages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Capella Hospitality and Services Pvt Ltd may use this information to improve marketing programs and content.
Capella Hospitality and Services Pvt Ltd and our email service provider also use pixel tags to:
• Track customer response to Capella Hospitality and Services Pvt Ltd advertisements and web site content;
• Determine your ability to receive HTML-based email messages. Our email service provider includes a pixel tag, which they refer to as a "coded sensor" in all of the HTML-based messages sent on our behalf. The sensor activates when the email message is opened and flags the email address of the user as one that is capable of receiving HTML-based email messages. This capability helps our service provider to send the email in a format you can read. The sensor does not collect or use any other information. If you cannot receive HTML, you will not receive a functioning sensor;
• Know how many users open an email and allow our service provider to compile aggregated statistics about an email campaign for us; and
• Allow us to better target interactive advertising, enhance customer support and web site usability, and provide offers and promotions that we believe would be of interest to you.
Links To Other Web sites
In order to anticipate your needs, Capella Hospitality and Services Pvt Ltd provides links to other web sites for your convenience and information. Capella Hospitality and Services Pvt Ltd is not responsible or liable for any content presented by or contained within any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while Capella Hospitality and Services Pvt Ltd will protect your information on Capella owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including Web sites owned or controlled by independent franchisees or third party owners of residence properties that may use the name of Capella, or web sites not controlled or authorized by Capella Hospitality and Services Pvt Ltd. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
Capella Hospitality and Services Pvt Ltd may use a reputable third party to present or serve the advertisements that you may see at its web pages. These third party ad servers may use cookies, web beacons, clear .gifs or similar technologies to help present such advertisements, and to help measure and research the advertisements' effectiveness. The use of these technologies by these third party ad servers is subject to their own privacy policies and is not covered by our privacy policy.
Children
Capella Hospitality and Services Pvt Ltd does not seek to obtain, nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from any future Capella marketing communications.
Contact Us
Capella Hospitality and Services Pvt Ltd takes its users' privacy concerns seriously.
If you have comments or questions regarding Capella Hospitality and Services Pvt Ltd's data privacy practices or this Online Privacy Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from Capella in the future, you can contact us at:
Capella Hospitality and Services Pvt Ltd
14131 Robert Paris Ct
Chantilly, VA 20151
USA
Email us here
Telephone: 1-310-510-6999
Fax: 1-703-935-4310
In your letter, please describe in as much detail as possible your inquiry.
Updates
Capella Hospitality and Services Pvt Ltd reserves the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Updated versions will be posted to our web sites and date stamped so that you are always aware when the Online Privacy Statement was last updated.
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Disclaimer
Though sincere efforts have been made to provide correct information about the serviced apartments and their facilities, Capella Hospitality and Services Pvt Ltd does not take any responsibility for errors and omissions. For, changes in information occur from time to time and it's very difficult to keep track of all the changes. The information provided is solely to provide general information for the personal use of the traveler, who accepts full responsibility for its use. Our efforts are limited to provide you general information about the suites and places they are located. We provide no guarantee of accuracy, completeness and timeliness. Nothing herein shall to any extent substitute for the independent investigations and the sound technical and business judgment of the reader.
In no event shall Capella Hospitality and Services Pvt Ltd be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials and the products. Users of this site must hereby acknowledge that any reliance upon any materials shall be at their sole risk. The information presented here has been compiled from publicly published sources. Capella Hospitality and Services Pvt Ltd respects these sources and is in no way try to infringe on the respective copyrights or businesses of these entities.
Capella Hospitality and Services Pvt Ltd does not accept any responsibility or liability for any claims arising out of the descriptions or information supplied to it. It shall not be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Additionally, there are no warranties as to the results obtained from the use of the information. |
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